Delivery & Returns
Customers are not entitled to return any products which fail to meet specifications or are unfit for consumption due to the fact they are custom made and perishable food items.
Refunds will be supplied on a case by case basis if Coconutshed is notified within 12 hours from the time the goods are received (tracked during delivery) .
Coconutshed produces products to order and we reserve the right not to accept cancellation of orders for food items once your order has been confirmed with a delivery date.
Orders are dispatched using tracked courier or tracking via Royal Mail. Fresh product deliveries cannot be reattempted.
ANY orders placed between Wednesday and Sunday will be delivered the following week.
For SAME WEEK delivery, the latest we can post is Thursday so please make sure orders are placed no later than Tuesday.
Thank you for your cooperation.